ShopClues.com — Wrong Laptop

Address:

Sangli, Maharashtra

I purchase a laptop (HP Make) from ShopClues with order no. 5161407 in May 2015 . It was having some manufacturer defect. I report the same to shopclues, after having many reminders, calls, mails and a reply from the HP India that its service can not be provided in India as it is not yet been launched in India, finally shopclues given the approval for return of the laptop. Again they hold it approx for two months with them by saying that merchant is not replying to them. I asked them that i purchased the laptop from shopclues not from a merchant so provide me the solution and refund my amount (Rs. 50874). Again after many calls, reminders on mails they returned the defective product with different order no. (i.e.[protected] in the month of September 2015. I called again on their call center then some of the senior executive told me to not receive the product and once the product will reach to them back they will process my refund. I got same mails that they are in process to refund my amount on 19 and 22 September 2015. Again i got a call from them on 22 September that they will not process my refund. I am completely fed up with their behavior and service. I have requested them n no. of times that please refund my amount Rs. 50876 that is pending with them for last 4 months. I think there is no higher official at this company to look into this matter. This seems to be a complete fake company. I request all my friends to share this as much as you can, so that it should be known to all concerns that do not buy any thing from this fraud company they are selling the fake products and cheating with the customers. Regards Nitin Trivedi [protected]