ShopClues.com — Wrong product received

Address:Gwalior, Madhya Pradesh

I received wrong product (i ordered "Jewellery American Diamond Studded 4 Bangles" but received "Pari Set Of 12 Gold Plated Thin Bangles" ) for my order no. 16011381 and attaching a image with return request and choosing pick up product from my home but again image required by customer care on my mail but that time i was not able to check my email and when i checked i sent a image but according to customer care time has expired and no money will refund. So this is totally wrong because wrong product sent shopclues.com and its not my default. This is a wrong thing for customer while i has already complaint for return that product and no any call or message send by you on my mobile. So please solve this matter as soon as possible and return this product or given me refund. Thank you
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Dear Gaurav,

We deeply regret the inconvenience caused to you. Please note that in order to process your return request, we required the information within 48hrs. As we have not received any communication from your end with the required information, hence the case is closed from our end. We will not be able to assist you in future for the same concern.


Regards,
ShopClues Support!
Respected Sir,

I placed order on 15/01/2015 and received this wrong product on 19/01/2015 against i have placed order.
Now i want back money and cancel my order.

Please make it done and help me ...
I am ordering Nokia bh 108 but received nokia bh 217 & this product not working
i had ordered for a printed pink yoga mat of rs. 349 in the month of march i received a purple ordinary mat of rs. 138 i had returned it back again after a month i received a orange ordinary mat or rs.138 since then i am mailing them to replace the arder they r saying no pics r available when i have uploaded photos nearly 10-12 times n i get a message saying u r comment successfully uploaded. how can i make out they dont receive images. n the same images i have uploaded here.
very sad about it.
thank u
from
jyothi
[protected]@yahoo.co.in
sad with this service and customer care

my order not receved

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refund not done

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I hv buy power bank

Not open your 6000 mAh powerbank

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