ShopClues — no refund of faulty item from videocon merchant and worst service

Address:

Hyderabad, Andhra Pradesh

Hi Team, I had ordered #5615671 videocon A15 on shopclues and it was delivered on aug 16 2013. there was a disturbance of sound of mic whenever i receive /call a person. so i went to authorized service center and they gave jobsheet to get refund due to problem with videocon. So i had sent a mail on nov 16th and they refused the document of authorized service center and again i adviced them to get trained as BIGC was approving the same and giving a new phone for faulty phones. then they took the complaint and initiated the pickup was initiated at dec 20 and it was picked on Jan 7th and it reached them after 8 days but they said it should reach their warehouse to get refund. After frequent calls and mails despite indicating that i would go to consumer care. they are not communicating further. Please take the complaint and let me get my money 3290/ refunded Please Be AWARE of WORST ONLINE seller SHOP.