[Resolved]  ShopClues — Online store delivered a low quality Reebok watch without warranty card

Address:

Kolkata, West Bengal

I bought a Reebok Round Jagger Black Dial watch from a online store shopclues.com with order no.11609759. The product is stated as 'comes with 1year manufacturer's warrranty' in the website. But they haven't sent any warranty card. They have sent only the Invoice. After receiving the product I observe that the watch is of really low quality and the hands of the watch are not coloured as in their website. The leather belts of the watch are not tanned well & smell horribly. So I called to a Reebok store. There the person says that every original Reebok watch comes with a warranty card. But as I can't produce warranty card so Reebok store/ customer service cannnot help me in this regard. So I lodge request in shopclues.com to send me the warranty card which I deserve. But they are avoiding my point & saying that the product is sent as per description! I suspect the product is fake so they don't give the warranty card with the watch. They probably make their money by cheating their customers. So please take steps in this regard so that they give the warranty card. I attached the images of the watch I got & the watch in the website.