[Resolved]  ShopClues — PRODUCT DEAD ON ARRIVAL - NOT READY TO REVERSE PICKUP - ASKING ME TO GET IT REPAIR

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Surat, Gujarat

dear team, i had given a return a return request on 17.10.2013 for a Bajaj Hand Blender received from Shop Clues which was found In NOT WORKING CONDITION ans asked for reverse pickup and REFUND. from 17.10 till date, the company is forcing me to get it repair from Bajaj Auth. service station telling me that the product is under manufacture warranty. I asked them that i had purchased a brand new product from you and it should be in a working condition. After use when i got any problem i'll definately get it repair with related company. but, when it is not working from starting, they had to get it back and refurn my full amount to me. plz help me in this matter. for your ref i had copy+paste the communication with them... regards SOHEL ShopClues Support, Oct 28 08:19 pm (IST): Hello, Greetings from Shopclues.com! We regret for the inconvenience caused to you. As we have cross-checked and found that the ordered product is under manufacture warranty. Kindly contact with the manufacturer service center for a better resolution regarding your problem. We appreciate your patience. If you have any further concern fill free to contact us, we will be happy to help you. Thanks & Regards Akhtar Team Shopclues S::S mohammed sohelpanjekash, Oct 28 12:07 pm (IST): this is with ref to my mail on Sun, 27 Oct 2013 10:01:29 u r playing same words on & on I told u that I HAD ORDERED FOR A BRAND NEW PRODUCT IN WORKING CONDITION, WHEN THE PRODUCT IS DEAD ON ARRIVAL, U HAVE TO REFUND MY AMOUNT. I dont want a product to be repaired. Also, please note that i[censored]'ll not refund my money, i'll go to consumer compaint forum. DO OICKUP THE PRODUCT FROM MY ADDRESS AND REFUND MY FULL AMOUNT TO ME. I THINK THIS IS CLEAR. I WANT IMMIDIATE ACTION IN THIS MATTER AS U HAD TAKE LONG TIME IN COMMUNICATION PRINT-POINT Multi-Color Offset printing, Screen Printing Cell : 0091 [protected] mohammed sohelpanjekash, Oct 27 11:19 am (IST): On Sun, 27 Oct 2013 10:01:29 +0530 wrote > u r playing same words on & on I told u that I HAD ORDERED FOR A BRAND NEW PRODUCT IN WORKING CONDITION, WHEN THE PRODUCT IS DEAD ON ARRIVAL, U HAVE TO REFUND MY AMOUNT. I dont want a product to be repaired. Also, please note that i[censored]'ll not refund my money, i'll go to consumer compaint forum. DO OICKUP THE PRODUCT FROM MY ADDRESS AND REFUND MY FULL AMOUNT TO ME. I THINK THIS IS CLEAR. Ritika, Oct 27 10:01 am (IST): Hello, Greetings from Shopclues.com! We regret for the inconvenience caused to you. As we have cross-checked and found that the ordered product is under manufacture warranty. Kindly contact with Bajaj no[protected] /[protected]. We appreciate your patience. If you have any further concern fill free to contact us, we will be happy to help you. Thanks & Regards, Ritika –Team Shopclues S::S mohammed sohelpanjekash, Oct 26 10:32 am (IST): regarding ur mail on yesterday, why should i ask the manufacturer for repair ? i had paid for a brand new product and it should be in a working condition. u have failed to deliver a good product and on the contrary asking me to get it repair from the manufacturer. for ur kind information, i m aware of all this, u better reverse pickup it and refund the amount. regards SOHEL PRINT-POINT Multi-Color Offset printing, Screen Printing Cell : 0091 [protected] mohammed sohelpanjekash, Oct 25 03:49 pm (IST): On Fri, 25 Oct 2013 15:14:37 +0530 wrote > why should i ask the manufacturer for repair ? i had paid for a brand new product and it should be in a working condition. u have failed to deliver a good product and on the contrary asking me to get it repair from the manufacturer. for ur kind information, i m aware of all this, u better reverse pickup it and refund the amount. regards SOHEL Ritika, Oct 25 03:14 pm (IST): Hello, Greetings from Shopclues.com! We regret for the inconvenience caused to you. As we have cross-checked and found that the ordered product is under manufacture warranty. Kindly contact with the manufacturer service centre for a better resolution regarding your problem. We appreciate your patience. If you have any further concern fill free to contact us, we will be happy to help you. Thanks & Regards, Ritika –Team Shopclues S::S mohammed sohelpanjekash, Oct 23 10:47 am (IST): dear team how to elabrate ? i had clearly mention that after receiving the product & opening it, it is not working. I think the motor is jam, blender is NOT WORKING. i think this will be enough for you. regards SOHEL On Tue, 22 Oct 2013 11:33:31 +0530 wrote Ritika, Oct 17 11:19 am (IST): Hello, Greetings from ShopClues.com We sincerely apologize for the inconvenience caused to you. However, We request you to kindly elaborate your concern. What exactly the issue you got with the product. Kindly explain the appropriate reason so that we can proceed further. You are always a valued customer to us, and we are looking forward to serve you better. If you have any further concern or queries, please feel free to contact our customer support team, and we'll be happy to assist you further. Thanks, Ritika - Shopclues.com Customer Service s::s mohammed sohelpanjekash, Oct 17 10:44 am (IST): Comment: the product i received is NOT WORKING at all Order Number: 7515689 Return Number: 101377 Product: Bajaj HB04 Hand Blender Reason: Dead on Arrival Action: Refund _._ Cheers, ShopClues Support Team.