[Resolved] ShopClues — Refund issues | |||
I had ordered a portable laptop foldable table from shopclues on 17th august 2014. It reached me on 30th August. The quality of the plastic table was poor which I had said them in the review of product they ask for. On 30th september the leg of the table just came off. The product had 6 months warranty. I complained and they agreed for a return request and refund. They asked me to send the product to the following address- clues network (p) limited plot no: 648, bijwasan, new delhi – 110061 phone: 011 – 28063316 – 15 They had said pick up from my place was not possible so I have to send. I spend Rs.225 for sending though Speed post. after 10days the product returned to me mentioning "no such company exist" on the parcel and "insufficient address" in the tracking events. Now when say them the problem through mail, they are saying "the product is on the way, once it reaches us we will contact u". If I call them they say give us 24 hrs we will revert back. I don't know what they are doing. Please help. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
The order number is 6015693. Writing to shopclues is a waste of time and energy...we write something and they reply something else. For example
I wrote "I had send the product but it came back to me because the address was wrong"
and
they replied "We would like to inform you that pickup of your order has been done. However, not yet delivered to our warehouse once we received your order at our warehouse we will be able to proceed further for refund/replacement. Request you to kindly wait we will inform you when your product is delivered to us.".
What do I say?? Yesterday I called up shopclues customercare and talked to someone..he said we will call u back or mail u in 24 hrs positively. But its more than 24 hrs and there is no mail nor call!
I wrote "I had send the product but it came back to me because the address was wrong"
and
they replied "We would like to inform you that pickup of your order has been done. However, not yet delivered to our warehouse once we received your order at our warehouse we will be able to proceed further for refund/replacement. Request you to kindly wait we will inform you when your product is delivered to us.".
What do I say?? Yesterday I called up shopclues customercare and talked to someone..he said we will call u back or mail u in 24 hrs positively. But its more than 24 hrs and there is no mail nor call!
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+91 12 4441 4888 (Customer Support)
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Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
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We sincerely apologize for the inconvenience caused to you. We request you to share the order details so that we can get this checked and revert ASAP. For other assistance, write to us at shopclues.com/support.
Regards,
ShopClues Support