ShopClues — Regarding refund of hp m128fw

Address:

Rewari, Haryana, 123401

I am from Rewari (Haryana). In April 2016, I ordered a HP Laserjet M128 fw from shopclues. They provided me a faulty product, when I request to change it, they said that your area is not serviceable for returns and I have to send that product to them. I did that. After that I told them to return my money, but instead of money they send another printer which I refused to accept and asked them to give my money back. On 24.07.2016, I received a call that your refund is processed and within four days I will receive my money back. On 29.07.2016, after waiting for 4 days, I called them again and I was told that my refund is being rejected. When I asked them to tell me the reasons of rejection the representative was unable to tell me any reason about the same. He asked me to wait for 48 hours. But after 3 days, still I have not received any response from shopclues and after 3 months I am not having my money as well as the product and shopclues is not taking any responsibility for the same. Its like they don’t want to give any refund and they are like torturing me. I request you all to please do not make any transaction with shopclues, they are cheaters.