ShopClues — Unethical behaviour received on a refund and return request for a defective product

Address:

Kolkata, West Bengal

Product purchased from Shopclues- My return request was filed on 8th of August 2015 ( ticket number 3742610 from mail id "titli.b.[protected]@gmail.com") as delivery of the product 4 in 1 Pedicure Paddle - Cleanse, Scrub, File & Buff (Order Number:[protected] was completed on 7th of August 2015 (i.e. within 3 days from the date of delivery). The images of the defective product were sent on 13th of August 2015 (i.e. 5 days after the request for return). But from then till date the return request is under process and shopclues pays no importance to it, nor do they feel a need to give a response unless and untill I call them or sent a mail to them. I save sent a number of mails, also have called the customer support (Ph.no. [protected]) a number of times, but every time there is only 1 response from their side that request is in process. As per shopclues norms, "It takes between 1 to 3 weeks from the time a request is raised to the time the product is delivered back to us. After the product is received, it is verified against your claim. Replacement or refund is initiated after that.", but this case have crossed all limits. My request was for a refund, but since the amount involved is just Rs.55, they are not paying a attention. Then why did they they send a defective product? Is Rs.55 of no importance or has it no value? There is no reason in my side to explain why shopclues is acting in this way and not speaking clearly, since I don't think that it takes more that 1 month to process a request when they have received all requirements as per their request.