[Resolved] ShopClues.com — fake glass bottle delivered in place of n95 masks

Debdas72

Address:

Durgapur Westbengal

I have received the product with order i'd[protected] today... But on opening no masks found inside... Only a glass made red color bottle with some liiquid inside within a old packet found. Already all imges etc documentation done to shopclues and as outer cardboard box was intact, sealed with cellotape and inner product is found fake one... Whoever may be responsible... I should not suffer for that... My money is with shopclues and it was established that fake product delivered to me... Shopclues have agreed that also... They should refund my money instantly as my money is still with shopclues not marchent/ seller but they are just avoiding me.

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Aug 12, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

May 06, 2020

ShopClues.com Customer Care's response Dear Debdas,

Greetings from ShopClues.com

Our sincere apologies for the delay that happened in resolving your concern.

We have checked the details and found that the refund of Rs.1782.00 has been processed on 25th Apr 2020 which will reflect in your Paytm wallet by 07th May 2020. Hence, kindly wait till the given date. The RRN for your reference is[protected].

Requesting your patience here.

Best Regards,
Team ShopClues