[Resolved]  ShopClues.com — protective shoe covers for covid 19

Address:

Headquarters & Registered Office Clues Network Pvt. Ltd. Building No. 112, Sector – 44, Gurgaon, 122001, Haryana, India

Hi, this is dr. Anish roy.
Order id[protected].
It was already a prepaid order but during delivery the delivery boy showed me proof that it was cod hence i paid him as i needed the product badly because i am working in a covid hospital. And i thought i would contact the customer service and get my refund from the pre-paid method. First of all they don't run any customer support care number. What they do is just a whatsaap number and the customer care executive replies after few hours and if you don't reply back within 1 minute, they close the conversation. I had shared all the necessary documents with them that i have paid twice. First they said by 7th may, then by 12th may it would resolve. But it never happened. And i called up delhivery courier service also but they said its totally merchant fault hence they can't help it. I have not received the refund till now. They have thirdclass customer service