[Resolved]  ShopClues.com — Received a damaged microwave oven order no. 13065253

Address:

Kolkata, West Bengal

Dear Sir, This has reference to the online order no. 13065253 for the microwave oven issued to the SHOP CLUES. The microwave was ordered on18th April and supposed to be delivered by the merchant by 25th April. However, the consignment was received in damaged condition almost after a month of the order on 16th May 2014. The image of the damaged microwave was sent to the shopclues immediately for return and refund of the maoney in my credit card. Instead of taking any action for pick up of the consignment, they have forwarded the bill to my card issuing bank for the payment. I have contacted customer care of SHOP CLUES several times, but could not see any action but the assurances. After several reminders by e-mail and phone calls to their CUSTOMER CARE I could not see any action from their end for return of the good or refund of the money. After taking the issue to Mr. Pawan and Ms. Meenakshi of Shop clues Customer care over phone they have initiated the pick up for return of the damaged oven only on 2nd June. One courier person visited my house and returned back with the comments that he could not pick up due to big size. Again I talked to shop clues Customer care they assigned the pick up job to Blue Dart. Blue Dart company neither make any phone calls or visited my house for the pick up but reported to Shop Clues that the product is not Ready. But the product was properly packed with label fixed. Again the matter was taken to Shop Clues and they initiated the pick up. Unfortunately, a courier person visited my house but he did not pick up due to big size of the consignment as he did not have any prior information about the product to be picked up. Again, after reporting Shop Clues assigned the prick up job to Blue Dart. I received a ph call from Blue Dart yesterday and informed that you should bring a car as the volume of the consignment can not be carried in a scooter/bike. But till today they have not made any ph call or attempted pick up. Kindly take necessary action immediately for resolving the issue. Or else I will not be left with any option but to initiate a case in the consumer Court. Kind regards, Atiar Rahaman Molla Senior Scientist, CSIR-Central Glass and Ceramic Research Institute, Govt. of India, 196 Raja S. C. Mullick Road, Kolkata-700032.