[Resolved] ShopClues.com — received defective earphones with mobile

Divya0309

from Indore, Madhya Pradesh

Address:	Jabalpur, Madhya Pradesh, 482002
Website:	www.shopclues.com

I have order mobile phone (Intex aqua crystal plus (2 gb, 16 gb, black) from shopclues, order was delivered on mon, 14 aug' 17, order id is order id:[protected], when i opened this product earphones was not working so then i have registered my complaint to replace or exchange the mobile pone & earphones because as per the product policy my phone & earphone had 1 month replacement policy, but its all most 2 months has completed they did not replace it, i have sent multiple mails for this request but every time they rejected my complaint, even they said i have to go to service center for it they can not help me for this,
Why should i go to service center if i have received defective product? As per the policy they should change the earphones, but they i did not do, now they are not responding my calls,
Request you to take action against them, they all are making their customers fool.

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Dec 19, 2017

Complaint marked as Resolved

Thank you team to resolved my issue.

ShopClues.com customer support has been notified about the posted complaint.

Oct 01, 2017

Updated by Divya0309 Order ID:[protected]
Customer[protected]:32:13)
As per the product specification camera quality is not good, headphones are not working, heating issue,
Customer[protected]:56:04)
Dear Team,

Request you to return this product as soon as possible, because it's really bad product, battery back up is only 3-4hrs, product is heating up,
Headphones are not working
Camera quality is really bad, as per the product specification camera is 13mp, but camera quality isn't up to the mark,
If shopclues won't change this product then I'll take a legal action against shop clues,
Please pick up this product & refund my amount.

Thanks
Divya Dubey

Customer Care[protected]:42:43)
Dear Paresh,

Greetings from ShopClues.com

We sincerely regret the delay in response.

This is in reference to your Order ID[protected] for Intex Aqua Crystal Plus (2 GB, 16 GB, Black).

At the outset, we apologise for the quality issue faced by you in the delivered product. Please note that this is a manufacturer warranty product & meets the quality standards as provided by the manufacturer. Hence, the Authorized Service Center of Intex will be in the best position to diagnose the defect and resolve it to your satisfaction.

To locate the nearest service center, please call on[protected].

Note: In case the Service center is not providing you desired support, please obtain a job-sheet from them and send us the scanned copy of it. We shall then escalate to the concerned team and ensure the Service center resolves the issue faced by you.

For further assistance, kindly refer to http://www.shopclues.com/return-policy.html

Best Regards,
Manisha Pahwa
Customer Support Team
ShopClues.com

Verified Support

Oct 03, 2017

ShopClues.com Customer Care's response Regret the unpleasant experience you had, Paresh. We're on it and will be connecting with you shortly with an affirmative update.