[Resolved] ShopClues.com — shopclues not accepting my product return request and denied conditions of a buyer protection policy | |||||
I have purchased an intex aqua zenith 4g mobile from shopclues. Order id:[protected] Order placed on thu, 14 sep 2017 Delivered on mon, 18 sep' 17 I found product is not up to my expectations (Low quality, slow touch, poor camera). Immediately i requested for a return of the product because i was unsatisfied with it. Return id:4817425 Return requested on tue, 19-sep-2017 After few hours return status was showing that (Status: return rejected) Return details Order id:[protected] Order placed on thursday 14 sep 2017, 11:30 am Intex aqua zenith (5 inch, 4g volte, 1 gb, 8 gb) (Color : champagne) Total amount: rs.3, 888.00 Qty: 1 Return information Return reason: manufacturer defect You have asked for: refund Mode of refund: refund to my bank/card How will return shipped: i want shopclues to pick up this product Return id:4817425 Return created on:19 sep 2017, 11:19 pm Return status: return rejected Then i tried to contact shopclues through customer care service. After a long and multiple tries some how they called me back. And they clearly said that they will not accept the return because the product is under manufacturer warranty period. (They claim that it is given in their refund policy.) But as per buyer protection policy i can return a product which is unsatisfactory within 10 days from the delivery of the product. But shopclues is deniying this right to their customer. Was this information helpful? | |||||
Sep 25, 2017 Complaint marked as Resolved After filing complaint through Consumer Complaints forum, I received a call from the Shopclues customer support team and agreed to initiate the product recollection procedure. On 25th September evening 6.30pm they collected product from home and refunded money at around 10:45 pm on same day. ShopClues.com customer support has been notified about the posted complaint. | |||||
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