ShopDealClue — Wrong product delivery

Order id 13602

Client name: Joshua saunta
Client email: [protected]@gmail.com

I ordered onplus Z2 buds of pearly white color on 11/02/2024 via shop deal clue site. And i have received ubon earbuds on 18/02/2024 (today).

According to return and refund policy i have made return request of the product but got no response from company.
Kindly accept the return request and start the refund process as soon as possible.