Shopify — Delivered used product and now denying for a refund/return/exchange

Website:fashionrooar.myshopify.com

I ordered FashionRoar™ adjustable fit Cargo Pants on this website (https://fashionrooar.myshopify.com/) and I was delivered a wrong and defective product instead of what I ordered. I tried contacting them for a return but they have provided a fake email. I want my money back asap.
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