Shopify — I ordered sound bar

Website:

Myshopify

I ordered sound bar using payumoney after completing placing order my money was deducting from my account of amount 563rs via PAYU transaction ID [protected] with merchant name Gattu Akash after that i try to track the product and i'm unable to track it so please if it isn't successful placing the order i would want my money to refund in my bank account or if the order is completed i want my order..ill give proof of details in the below picture