Shopify — No tracking details available

I have ordered for dryfruits for rs498 through paytm on 25 sep 2023 but product still not received.

https://saleondryfruit.myshopify.com/[protected]/orders/c43e5de7cbb716b798a19466...⇄

Order no#[protected]
Merchant Kanani enterprise

I have been sending mails and registering complains but not even a single reply from your end. So it time to take further moves.
Kindly resolve the matter at the earliest otherwise I will go to consumer court and Central ministry online.