Shopkaar.com — product not received

Sir i have ordered a redmi 4 on 8/9/2017 on shopkaar.com and successfully paid the payment of 6499 to the shopkaar.com by debit card through online payment method i till now i have not received my mobile or payment sir plz plz plz help me i want either my mobile or refund my payment my order i'd is 133011 plz sir thanx i am in need of mobile sir plz help me plz