Shopmulmul — Malicious practices by shopmulmul

Address:	D-104, Second Floor, 100 Feet Rd, New Delhi, Delhi 110074
Website:	shopmulmul.com

Https://shopmulmul.com/
I had bought a honey cup kurta set with dhoti pants and a dupatta of worth Rs.15350 from shopmulmul which now I am struggling to get back.I had initiated a return pickup via whatsapp for Mulmul as the product was damage and oversized. It's been over a month, the product got picked up from my place by the blue dart courier service arranged by team mulmul and the refund has not yet been processed. There's no proper communication about the status of my refund.
Every time I speak to the stylists at Mulmul over the whatsapp they tend to procrastinate saying they are looking into it.
Quality is one thing but if you have to retain your customer then you need to have a good after sales service too. I feel they are cheating a lot of customers like this. And their intent is malicious. The team at shopmulmul had been trained to defarud it's customers by helping them in placing the product initially and not responding at all in case the customer face any issues with the product post the delivery

I have also raised the issue on various social media platforms like twitter and facebook on their official page.
However, I have not received any response from the team at Mulmul. It's been more than a month now but still there is no reply or response from anyone inspite of highlighting the issue at multiple platforms.

I have also attached the screenshot of my conversation with the stylists at shopmulmul. It will clearly shows how they start ignore and making excuses and also start blaming the customer in case there is a return request placed with the team for exchange or refund.

I urge the authorities to take strict action against such fraudsters and help the people get their refunds alongside the compensation for shopmulmul for doing such a wrong deed.