[Resolved]  Shoppers Stop, Inorbit, Hyderabad — Complaint against Shoppers Stop staff, Shoppers Stop, In orbit Mall, Hyderabad

Address:

Hyderabad, Andhra Pradesh

Complaint against Shoppers Stop staff, Shoppers Stop, In orbit Mall, Hyderabad I purchased Ray Ban Sunglasses (Receipt attached) on 5th February 2014 night. After couple of days I took them out of the case and wore them. After driving my car few miles suddenly one of the glass came out of the frame. I tried to put it back, but couldn't. I called up Shoppers Stop store and asked if I can get a replacement for the glasses. The store person said that the glasses would be sent to the service centre and I wont get a replacement. I was not happy with what the advisor has said, as no one likes to pay a full price for a repaired 'RAY BAN' sun glasses. I insisted on getting a refund. The advisor asked me to come to the store to get the replacement, as he has to get the refund authorised from his manager. I clearly informed the store advisor that I would only be able to come to the store after two weeks as I am outside the city. He agreed to it. I went to the store after some days. I asked the staff for a replacement glasses as promised over the phone. To my surprise the phone conversation was not lodged any where and the person I spoke to doesn't remember (of course he wont as its been quite a few days after the phone conversation). So, I had to tell the whole story. The staff said that they cant replace the glasses nor can they give a refund. They said it is a manufacturing defect and a small screw was loose. It went on to become an argument between me and the staff. After a long conversation, the staff agreed to speak to the management about the refund or cancellation of the order, as I didn't even wear the glasses once. Proof is my phone conversation with the staff. The staff agreed to call me back after they speak to the management. I waited for few days and, I myslef, called the store. I found out that the staff is still in the process of communicating with the head office for refund. Hoping to get refund I bought an other pair of glasses (I am afraid its not shopper stop this time). As I still didn't get a call from the store I had to chase the shop people. I called them up and shocked to hear that the glasses were actually sent to Mumbai for a repair without even informing me. I spoke to the staff and asked them why I have been mislead and has been given wrong information all the time I either visited the store or called the store. I didn't get any proper reply back. Why was my first call to the store not logged? Why I have been given wrong misleading information? Why there is no right point of contact? If there is a manufacturing defect in a piece then it is the responsibility of the company to replace it or refund it. But why not in case? I was given wrong information and then while testing my patience calmly the defective glasses were fixed. I had to buy an other pair of glasses. I have been fighting with the Staff to get a refund. But they don't seem to care about my concerns. I will see for how long they are going to keep the repaired glasses. After going through all this why should I get the glasses. I really need a full refund on the glasses and don't need those repaired glasses, as I have bought a new pair. The purchase receipt is attached and also the shop acknowledgement receipt is also attached. I had to resort to this email option as no one bothers to listen to me. I really didn't expect this kind of treatment from such a big shopping giant. What a pity. Kindly process my refund as early as possible as I don't want to speak to the store people, as it will just be a waste of my time. Thanks Satish