Shoppers Stop — Lavie wallet under warranty, not getting repaired or replaced

Address:	Kolkata, West Bengal, 700091
Website:	www.shoppersstop.com

Hi,
I bought a lavie wallet from city center 1 Kolkata on 11 Nov 2016. It is under 6 months warranty.. So as per today's date ( 5 Feb 2017) it has not completed 90 days.
The wallet has an issue with its tic tac button used for opening it. Shoppers Stop manager has refused to send it to the store for repairmen the. I am seriously upset with the response. If they cant give a good service for the products then why do they display that the product is under warranty at the time of purchasing?