Shoppers Stop — Sold me a defective watch of tommy hilfiger which stopped working the very next day after i bought

Address:

Thane, Maharashtra, 400604

I bought a rs. 7, 400.00 worth tommy hilfiger watch from shoppers stop store - viviana mall thane (bill no.[protected] dated 03/07/16. this watch stopped working the very next day i. e., 04/07/16. since i am working couldn't get time on week days, i went the very next sunday morning i. e., 10/07/16. the customer service on the 1st floor made me wait for almost half an hour before the attendant came. this watch was defective and hence i asked the attendant to give me a credit note and i will buy another brand watch since i lost my trust in this brand... (the sales executive had sold me this watch saying its the latest collection & it stops working the very next day - such a joke) so i asked them to give me a credit note of the value of the watch i had spent, but instead the executive tells me that he cannot do this and i will have to get the same watch. the executive than told me that he will try giving me the credit note once he gets approval and he asked 2 days from me to revert to me. since than its the weekend today and i have not received any call. they also noted my bill & phone number.
This is so unprofessional & unethical... i have never faced any such issues with shoppers stop previously...
This is ridiculous as it was a defective watch and i am not exchanging it because i did not like it & i was just asking for a credit note so i can buy another brand... please take necessary action against the shop & get me my money refunded or a credit note so i can buy another brand other than tommy hilfiger...

Till date this stands unresolved... shoppers stop your reputation is at stake and you should immediately start taking necessary action... and also teach your executives how to talk and behave with your regular customers...