Shoppersstop.com — [protected] order Id. Where is my product

Worst service from shoppers stop. I have purchased few products from shoppers stop on 27th July. It was a pre paid order. They delivered all products except 1 kurti. Inspite of several mail and messages I still haven't heard anything from them. Day before yesterday I called them and a customer care executive told me it's not yet delivered to the courier. Though site is showing billed and dispatched on 29th July. I don't know what to do. They really don't bother about their customers. I request you all to not buy anything online from shoppers stop.they don't reply to mails. Never bother to provide any updates. Ultimate unprofessionalism. Now customer care saying they also don't know when it will be resolved. Shoppers stop either deliver my product or refund my money. I don't want any assosiation with shoppers stop.