[Resolved]  Shoppersstop.com — alteration of trousers

Had purchased 2 formal trousers of shoppers stop brand on offer buy 1 get 1 free on 14.07.18 at GVK one Mall, Banjara Hills. Gave it for alterations. When trying on reaching home, the length is too long. Again I went to the same CSD, 3rd floor, men's section on 15.07.18 for alteration again. After about an hour I collected them and went back home happy that it will fit me. But to my surprise, when I tried them, it wasn't done any alteration. They have just returned them to me saying that it's done.
For years I'm very satisfied about the products of yours and I have always preferred Shoppers Stop above all the malls. Never had any problem with any products that I had purchased. But this behaviour totally took me a surprised. Had never expected this type of behaviour from a reputed company like yours. I feel very bad and angry as well but now I can't go back for the 3rd time for the same alterations.