Shoppersstop.com — bad experience at inorbit mall, whitefield bangalore

Address:

Bangalore, Bangalore, Karnataka, 560037

Sir/madam,
I want to bring in your notice that i had purchase two ladies tops from above mention store on 21/04/2019 against bill no 257/2 for allen soly brand worth of 3398rs. With other stuffs
However i went on to same store to replace both as quality was very bad.
When showed to customer service desk person (Mr. Sharan raj) who was in argument with other customer prior to my case has denied to accept one top out of two stating that i have wore it..
I accepted it that yes i wore it and when i open the same it stretched so only i came here to exchange it as it should have not happend with such a branded costly top however he considered it as manufacturing defect but didn't want to replace or take it back. And asked me that madam u did a mistake wearing it. U should have not wore it we would have taken it back..
But how would i tried witout wearing it.
However he given me a credit note afterwards valid for six months then i asked him can i convert toa gift card he said yes and ask mr gopal to get gift card which he took 30 mins to get it. After sharanraj said to me this facility is not available at customer desk we may need to go at billing counter, when we went there i saw that even after having six counter there was only person handing billing section with a big queue.. And it seems all others went for tea break.. When i ask him why are u wasting time plz open other counter as he was mentioning as store manager to himself. He said u have spoken so much that why time wastage.
After waited for 20 mins there i asked him u return my credit note.. That he gave to me..
There i saw validity six months and amont 3398 in that credit note..
I went back to sharanraj to ask for confirmation and extend it for 1 year validity by giving it in form of gift card..
After that sharanraj denied to get me 3398 into. Gift card.. He said we can only give 1698 into card. However there is no policy to convert it into card.. When i ask him to return my credit note. He denied saying that human error has happened by entering into the system.. Customer should understand..
Even after asking him ref no for credit note he denied that he can't give.. I asked him u just write on a paper for the purpose of complaint he said madam. Do whatever u want to do..
And he gave me only card.
Now i request you to justify your executive behavior towards a customer and if your people cant understand from customer point of view why expect from customer side as well.
Moreover i may be given proper response towards my case.. And return the cost of the product with consideration of mine 4 hrs wastage towards nothing...