[Resolved]  Shoppersstop.com — cas[protected]h3f8q8 crm:[protected]product ordered never delivered, now no refund)

Address:	Shoppers Stop Limited Umang Tower, 5th Floor, Mindspace, Off. Link Road, Malad (West), Mumbai, Maharashtra – 400 064
Website:	www.shoppersstop.com

Had ordered a product on 14 may and paid the full amount. Received an email from shopperstop confirming the order. The order no. Was assigned as[protected].

Out of the three products ordered, one was delivered but 2 products remained undelivered till date.

Raised concerns, requested - at first a case number was assigned - cas[protected]h3f8q8 crm:00019603 on june 16, 2020.
But there was no action taken and no refund made.

Each time i raised a complaint a different crm was issued on the same matter but the company refused to refund or provide the replacement. The different crm no. Issued were:
Cas[protected]h3f8q8 crm:04152955
Cas[protected]h3f8q8 crm:03061360

On july 05, i once again received an email that they were still looking into my issue!!! 3 months to look into an issue!! Speaks volumes how far the company has travelled!!!