| Address: | House No-215 ground floor Block-C Noida Sector -22 uttar pardesh Pin Code 201301 |
| Website: | www.shoppersstop.com |
I hope this message finds you well. I am writing to express my deep dissatisfaction and concern regarding my recent order, #Order No-[protected], placed on 7th December-23, which has not been delivered to me despite the indicated delivery window.
It has been 16Days since I made the purchase, and unfortunately, I have yet to receive any communication regarding the status of my order. I have made several attempts to reach out to your customer service team through Customer Care, but regrettably, I have not received any response.
As a customer, I am extremely disappointed with this level of service. Not only has the order not been fulfilled within the specified timeframe, but the lack of response from your company compounds the frustration and inconvenience I am experiencing.
I understand that unforeseen circumstances can sometimes lead to delays, but the absence of any updates or acknowledgment from your end has left me feeling neglected and uncertain about the status of my order.
At this point, I kindly request immediate action to resolve this matter. I expect a prompt response addressing the status of my order and a clear explanation for the delay. Furthermore, I would appreciate transparency regarding when I can expect to receive the delivery or, if necessary, information on the steps being taken to rectify this situation.
If this issue is not resolved satisfactorily within a reasonable timeframe, I will have no choice but to explore alternative avenues to address this matter, including seeking a refund for the undelivered goods.
I value the products and services provided by your company and hope that this issue can be resolved swiftly and amicably. I urge you to prioritize customer satisfaction and provide the necessary support to rectify this situation promptly.
I look forward to your immediate attention and a resolution to this matter.
Sincerely, Ashish Kumar Jha Mobile Number- [protected] Tracking I'd[protected]
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