Shoppersstop.com — complete refund not received

This is in regards to my order no[protected]...one purse out of 6 items has been cancelled from your end ... and I did not receive complete refund of this product.
I ordered this product for Rs.1375/-. After repeated calls at your call centre I got a birfurcation of the products which does not satisfy my query.
2 products out of that were at 55% but price charged does not satisfy the criteria.
I need my compelete refund.. because as per bifurcation received it seems you have charged excess amount from me .
Need complete satisfactory clarification else I will have to take this to consumer forum.