Shoppersstop.com — Credit note

Address:

BFIT gate no. 1 Dehradun Uttarakhand India

I bought a purse and it was torned so I went and returned it, i asked them to refund my money but instead they gave me a credit note.

My grandfather died and I was in my home town, in such cases when you have family crises on your head how on earth you can go to shopers stop to redeem the credit note.
I stayed at my parents place for approx 6 months and now the credit note is expired.

It was expired on 14th of July and today is 19th July, I went to shoppers stop again yesterday and they rudely said it is expired and nothing can be done.
How come you people are so monsters!

Please help me redeem my credit note.