Shoppersstop.com — exchange of versus watches

Address:

Vadodara, Gujarat, 390001

I bought 2 versace versus watches from ahmedabad branch of ss, the staff clearly mentioned that if want to exchange we can buy any product on it's behalf, i. E.in exchanged any product can be selected, one day post that came to baroda ss and they refused the same stating "that's the policy" kept us waiting for long to contact ahmedabad branch and due to your staff negligence and unprofessional behavior we're stuck with rs.24, 000 worth of goods.
If that was the policy we shouldn't have been informed otherwise, this is sheer lying on the basis of marketing.