Shoppersstop.com — Exchange on order not received

Website:

www.shoppersstop.com

I ordered for reebok shoes on 23.Jul.23.

Product was delivered on 28.Jul.23.

I placed exchange on 28.Jul.23 for order ID[protected] for reebok shoes as I received wrong size shoe UK7 instead of ordered UK8 shoes .

The order was picked on 29.Jul.23 with shipment I'd AWB [protected]
It has reached the warehouse for quality checks .
No update received since then
I raised the concern with
case id: CAS[protected]T8B4B5 in shoppers stop which is still unanswered

No Target date received for order delivery of exchange .
No reply on emails
Tried to connect to customer care they are disconnecting the calls.

Request to look into this to avoid future scams like this