Shoppersstop.com — Exchange scam - Shipped product but they are saying they received different product

Address:

[email protected]

Dear Consumer Officer,

I am facing issue with ShopperStop l2.5months as they are not refunding back Inr900 to my account for the return of product in original condition intact with Tag within the return period as is and same validated by shopperstop pickup boy while receieving back the product Else he could have highlighted that time itself and rejected the same that time but that wasn't the case and hence he accepted the product as it was in original condition only.

The product has been changed at their delivery partner end and there is no resolution at Shopper stop end. I keep on calling the shopper stop multiple times and their customer care is ignoring the request by stating original product not received however they are not bothering in resolving the matter and not even charging this issue to their local delivery partner.

The fact is delivery partner pickup boy wouldn't have accepted during the return pickup if the old used product been replaced at my end for the original one as they validate and verify all the tags wrt order no. Etc and this is clear case of cheating the people like me. It's about integrity and fair practice to be adhere at Shopper stop end.

It seems Shopper stop management is indulge in such activities and encouraging their team to do so ...as million o[censored]sers like me can't het refund and if we take average 1000 of million customer everyone nit returned for same issue meaning Shopperstop reaping a benefit of 1cr every month which is ethically wrong and they should be penalized for same.

I need consumer forum help for so much humiliation agony and wasting of time speaking to Shopperstop team. TO RECAPITULATe I request my interim.money 998 rs +10000 for the humiliation and agony I went through for such irresponsible behavior of Shopper stop team.

Please find the compliant no. Registered with Shopper stop out of many

Request no.1) CAS[protected]Z0T1B7
2) CAS[protected]C7F3S2 CRM:07811075
3) CAS[protected]C7F3S2 CRM:01760155

I can see same complaint with many other customers wrt shopperstop return product fraud scheme.

Pfa the screenshot out of many.

Exchange fraud - Shipped product but they are saying they received different product
Also find attached the email sent to shopper stop grievance redressal team but novresolution even.

Regards

Amita Nuwal
[protected]