Shoppersstop.com — Fossil Wrist Watch

Address:

Andheri, Mumbai, 400058

I had purchased a Fossil Watch from Shoppers Stop, Andheri on 23rd November 2021. The watch had a defective back case so I sent it for repairing on 9th December 2021. The watch came back unrepaired so I sent it again on 23rd December and again it came unrepaired on 12th Jan.
On 12th Jan, they said that since the watch is not repaired and the back case is still defective. they will change the back case. For changing the back case, they took the watch and watch didnt come until I contacted them on 14th February 2022. On 14th February, I am still told that the watch will take time to be repaired since the technician was not available when the watch was taken to repair.

I have waited over 2 months for a watch which I was able to wear only twice. I now want to return the watch but the Shoppers Stop Team and Fossil Team are not processing my request saying that it is not possible to refund.

I request you to help me with request of refund.