Shoppersstop.com — i am complaining about shoes which has to be exchanged but later were to be refunded.

Address:	Bangalore, Karnataka, 560062
Website:	shoppersstop.com

Order number[protected], i ordered formal shoes online got them delivered but later i wanted to exchange for bigger size hence raised a request returned the shoes, there was no word for a long time and after repeated follow-ups they told they do not have bigger size hence my money will be refunded, i got the refund link no to forget only after repeated follow ups, i updated my bank ac details and submitted but till now its over three monyhs or more i have not received my money. Every time i call the customer care they say they will forward the request to accounts department but no result.
I am wondering whether or not i will get my money back.