Shoppersstop.com — incomplete order received, returned received items, now refund not received!

Address:

Mumbai City, Maharashtra, 400053

[protected] order number[protected]. Rs 1084 debited from loyalty points. Total order amount - rs 1999.
[protected] item recvd. Cod amount of 915 paid.
[protected] complaint raised for missing item.
[protected] sent email to cc. No resolution/update.
[protected] sent followup email to cc. Escalated. No resolution/update.
[protected] sent followup email to cc. Escalated. No resolution/update.
[protected] called cc to speak to last officer (Manager?) who mentioned she would look into case personally and update. Told that calls cannot be transferred and manager will not be able to attend the call.
[protected] sent followup email to cc. Escalated. No resolution/update.
[protected] called cc on phone. No resolution/update received. Escalated. Cc now says there is technical issue, so please cancel order. Asked if the pending order can be picked from nearest store, cc mentioned nearest store does not have the item. A lie, because the items are available at juhu store nearby. Disappointed, disgusted and disheartened, asked cc to cancel the order and initiate return of previous item.
[protected] item returned.
[protected] still awaiting refund.

I've been a member for more than 15 years with shoppers stop and have been put through too a lot of stress following up and asking for the service which i have already made full payment. Its unethical and unfair practice to treat a customer this way and i expect that the money i have paid is returned as soon as possible.