Shoppersstop.com — MISSING STRAP- Tommy Hilfiger Navy Satchel Handbag

Address:

56A/148-1 " PRIYAM" Rathinam Street, Vasudevan Nagar, Jafferkhanpet, Ashok Nagar, Chennai-600083

I had placed order for a Tommy Hilfiger Navy Satchel Handbag on[protected].I got the bag delivered but found that the detachable strap of the bag was missing. I had raised complaint regarding the same, but there was a lot of chaos happening. Finally, one of your associates suggested me to go for return of the product & get the same product again. Trusting your associate & Shoppers Stop, even before getting the refund I bought the bag again[protected]. But once again I got the bag without the strap. And when I raised the complaint, I didn't get any proper response & literally I had to call/e-mail them everyday just to send me that missing product. And now after 15days they are telling me they don't have the strap & asking me to go for an exchange again. They had also mentioned that they had seen the CCTV footage from the shop & they had sent the strap along with the bag, so do you think I got to lie. I have lost the trust completely on SS & I am very firm that I want the strap of the bag. I would also like to let you know that I haven't got the refund for the previous product yet. I do not expect this kind of service or response that your associates have been giving.

Please let me know when I will be getting the refund amount of Rs.5599 & also an exact date when I will be getting the strap. Attaching the invoices, product images & case ID for the same.

CASE ID: CAS[protected]Z5X4N4 (FOR REFUND)
CASE ID: CAS[protected]N2Q8Y8 CRM:[protected] FOR STRAP) ( There are multiple cases regarding the same)

Thanks,
Priyadharshini.R