Shoppersstop.com — online order cancelled after 8 days....

Address:

02 c 1st floor jasraj chs station road kalyan w., Thane, Maharashtra, 421301

The most pathetic customer service i hav ever seen..i ordered a american tourister unisex backpack with order #[protected]. On 29jul2019...at the time of online order 04 quantity were remaining. After i booked the same 03 quantity was remaining. Online app showed 3 days to shipping n 5 to 7 days for delivery...no follow up or updates recvd from s.s. hence i made regular enqueries on 02 aug and 04 aug. ...on 02 aug i was i formed it is under procurement stage n will be couried shortly...0n 04 aug i was told that the stock is available in the koramangla s.s. outlet in bengaluru karnataka and will be shipped max in a day...today morning my order was cancelled after 9 days...for the pymt made half of the pymt was thru credit card and other half was thru e.voucher gift card. Without my knowledge the cre crd amount is already refunded on the card but no update provided for the evoucher...again on receiving the cancellation sms i called the customer care enquiring why was it cancelled n i was informed that it is out of stock..hence cancelled...the executive and then the floor supervisor both on no answer when i questioned then that at the tine of order when 04 quantity was available how is it out of stock after 8 days..and do u need 8 days to confirm what stocks u hav... moreover yesterday ur executive confirmed it is been dispatched from bangalore koramangala...how n why was my order cancelled...why was my order n pymt accepted on the 29th when u guys were not sure of stocks n how did it show 04 quantity available on 29th at the time of booking...i asked the supervisor for a griveance redressal or senior management rmail id or contact and to my shock i was informed that they dont hav either...finally i had to clearly tell then that this is deficiency in service n i m goin to file a case in the consumer court with a compensation claim of 2 lacs...unless the same order is fullfilled from ur end...i hav been promised a follow up.. amd will surely escalate to consumer court in the nxt 48 hrs if no prompt delivery or follow up is done by the seniors..i hav all the call recordings n screenshots for records...