Shoppersstop.com — order, exchange and fraud refund

Address:

Indore, Madhya Pradesh, 452010

Hello,

I ordered jacket from shoppersstop.com, mobile app.

They delivered jacket, i paid total amount, due to size difference, i requested exchange, they picked up next day.

Then in 10 days duration, they didnt send sms and email, then i called them, they said they have put my case in priority.

Then all of sudden today, 02/11/2019i received email that "as per my request, they converted my exchange order to refund order".

But i didnt request for refund.

My order no.[protected]

Regards,

Prashant tiwari