Shoppersstop.com — Ordered not delivered and refund not received

I made the biggest mistake of my life by ordering a gift for my close one from shopper’s stop. First they couldn’t deliver my order even in 10 days. Now when I requested the company for cancellation, they’re just asking for 3 more days every time since the past 3 days.
My order id[protected]
This is the most frustrating experience I’ve ever experienced while shopping online. Compare your company to the likes of Myntra and Ajit. They Initiate instant refunds.
If your company keeps working like this I’m sure no one is going to order from you again.