Shoppersstop.com — Poor service of shoppers stop

Purchased a product through online (order id:[protected]after receiving that product i wanted to return and requested the return on same day they told it will get picked up within 48hrs its now been more than 7 days still not picked up. Visited the store for the same query upon which the customer service girl saying you have to buy another product of same amount which i didn't want. If calling to shoppers stop the call never gets connected. Pathetic service of shoppers stop.