Shoppersstop.com — Product not delivered, not refund

Ordered online though website. Didn't receive the order. The customer care said they'll refund but now day check with your neighbours and find your parcel!! I need my refund back that is simple.

I made this order with this scam company only because I had some credits in my account and if I didn't use them they would eat it up and make them zero every 3 months. Which you cannot do. You can't eat someone's money. Then I had to "request" them to refund my money and give me 3 more months to place order.