Shoppersstop.com — Refund amount not received

Address:

Bangalore

I had initiated a return request and the pick up was done by express bees on Dec 22 nd 2022. It's been a month now and I haven't got my refund yet. When I connect with the customer care they always tell me that they will resolve the issue and initiate refund in 48hours. But it hasn't been done yet. Even after constant follow up no one has solved the issue from the customer care.