Shoppersstop.com — Refund amount not received post the pickup

Address:

Bangalore

The return product was picked up by express bees from my place and when I connected with the shoppers sight customer care they keep on saying that they have to follow up with the express bees courier. Even after constant connect and other things I haven't got my refund yet and it's been a month since the product is picked up. Each time I connect with shoppers stop they tell me give me 48hours and we will resolve. But the issue hasn't been resolved yet and the refund is not initiated yet.