Shoppersstop.com — Refund of my order (12 july 2023) from online site order no.is[protected]

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Sir,
I ordered "Puma" shoes having order id[protected] on 12 july 2023. I returned the product on same day it delivered to me i.e 16 july 2023 and also attached photos in returning procedure. I didn't like the color and fit of shoes so i mentioned the reason as shoes looks different. So it went through their procedure. I called them 50 times to their customer service and not getting any satisfactory reply. Shoes i ordered is with 4000 rupees. It has been 4 months since i oredered. Request you to help me.