[Resolved]  Shoppersstop.com — Refund related request 31288112 of amt 1988.97 not refunding

This is lakshya gupta from kolkata ordered spykar jeans of order no[protected] of amt 1988.97 not refunding to my bank ac.i hv request for return on 11th jan..it is 21st jan today still the amt hasnt been credited meanwhile i tried contacting cust care sevral times they fool cust by telling 2 more business days it wud take.on 18th jan they sent me a text assuring that the product is in quality check it wud take 2 to 3 days for the refund initiation..when there was no update after 3 days i tried contacting the cust care they are saying tht it wud take 5 to 7 days more as the quality check hasnt been done...each n every time the cust only has to call n they will not update by themself..i cudnt understand why their return process is so slow whereas their other rival companies like flipkart, amazon, ajio, myntra etc process it wirhin the same day of the product being picked up..when today while talking to the cust care i said to give me a mail confirming tht it wud b done in 5 to 7 days they denied my tht request as well having no other option i decided to file my complaint in the consumer complaints bcoz they are unable to stick wht they are saying and i cannot trust them anymore.