Shoppersstop.com — refund status

I've ordered a product on june 12th. As the confirmation is taking way too long, i've cancelled the product on june 20th, still the refund is not initiated. It's been a month i'm trying to get the refund, calling you hundreds of times & sending numerous emails, yet the refund is not initiated. I neither got the product nor the refund.

The order id is[protected]