Shoppersstop.com — Return of product

Address:	Mumbai City, Maharashtra
Website:	www.shoppersstop.com

I have placed three return requests on 4/7/17, 7/7/16 and 11/7/16 still no response from customer care.They are still delaying the process.
Can anyone help to take any strict action against them.
Everytime they create a new return id and forget to process.
Order id[protected]
Return id[protected], 00280363, 00278026