Shoppersstop.com — Return placed, but no refund

I placed an online order on Shoppersstop app on 23rd of december, 2021 with order number[protected]. The order was delivered the very next day but it was in a pathetic state, the stitches on the bag were coming off. I returned the bag after contacting customer care as i couldn't place the return myself. I have not received my refund till now and customer care staff just come up with ridiculous reasons every time i contact them. Their services are the worst.