Shoppersstop.com — Unable to redeem my ss wallet amount.

Address:

Senraleigh Road, Debdweep Apartment. Block C .Flat 1/D

I have a balance amount of ₹2000 in my SS wallet .Now when I want to redeem the amount when the OTP is sent every time I enter the OTP it does not get submitted and I try it thrice my account gets locked for 24 hours. I have complained to customer care but of n use. I fear my ss wallet amount will soon disappear. Kindly help.