Shoppersstop.com — Wrong item picked up but refund not sent

Address:

Press Enclave Road, District Center, Saket Delhi

My name is Chatter Sen. My order I'd is[protected]. I ordered a Louis Philippe 34 inch brown trouser on 1st May 2022 and my order was delivered on 3rd May 2022. When I opened the packet it was a different brand, size and colour trouser. I raised a return request on the same day i.e. 3rd May 2022. My product was picked up on 8th May 2022 and reached to their ware house on 11th May 2022. But even after passing 12 days they are not sending my refund. I have speak to their customer care and have written many mails but every time they are giving only assurance but all is lie. Kindly help me get my refund. I shall be very thankful to you.